Helping you do more

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

A career that grows with you

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

Full time, permanent position: 5 days a week

Role overview

We are looking for a motivated and enthusiastic individual, with excellent organisational and communication skills and a strong attention to detail. The successful candidate will have the ability to work quickly, efficiently and methodically and have in depth knowledge of HR processes and procedures, including but not limited to employee relations, talent management, performance development and workforce planning, with the ability to lead HR initiatives to drive influence and deliver the HR People Plan to complex and specialised lines of business.  

The successful individual will be required to work closely with the Head of HR, respective Business Partners and the UK Underwriting business, whilst collaborating with the Group HR Centres of Excellences. Therefore will need to be able to work in a fast paced, complex and entrepreneurial environment and have the ability to work with a degree of ambiguity that comes with growth and transformational change. The individual will be required to join our energetic, fast paced, dynamic company on a full time, permanent basis, working 5 days a week.

Role responsibilities

• Leads the implementation of HR projects to support the achievement of the HR functional objectives, including but not limited to Projects relating to integration, change transformation and building efficiencies
• Leads HR initiatives with UK business stakeholders to deliver a first class people strategy aligned to attracting and retaining talent, embedding performance development, supporting business growth and encouraging better business alignment and synergies both at a strategic and operational level
• Become the point person/ lead for all people related issues in current and future M&A activity, attending Steering Committees and driving integration plans for all new team initiatives, ensuring appropriate plans are in place to ensure the seamless integration of new businesses and employees, protecting our culture and values
• Holds a strong awareness of business strategy, operational plans and commercial insight with a solid understanding of how the people plan/agenda complements this
• Acts as a role model to support in coaching and developing the HR Assistants/ Advisors within the team and provides support and counsel to other Business Partners with their respective business areas
• Works collaboratively with the DUAL Group HR team to design and deliver on global initiatives
• Actively drives strong working relationships with peers across the other Divisions
• Works collaboratively with the Group HR Centres of Excellences ( e.g. HRES, L&D, Recruitment, HRIS, Reward) to continuously improve the offering to the business, thinking differently and innovatively of how best to support the business to achieve their highest potential through the successful delivery of programmes
• To be a valued people partner, that offers insight, challenge and new innovative thinking to people managers and business leaders
• Promotes a high performance management culture to drive the delivery of objectives, working with employees and coaching managers, to ensure a more robust process / framework is in place
• Works with the Head of HR and internal stakeholders to deliver on year-end compensation review with data insight and benchmarking  process from beginning to end,
• Provides technical HR expertise and guidance to the business and to the wider HR team to ensure the management of people resources is cost efficient, effective and compliant with best practice, factoring in legislative and regulatory standards
• An active member of the Group ERGs, to provide valuable insight and tangible actions to improve inclusion, diversity, culture and engagement on behalf of DUAL HR and the UK business
• Collaborates with the DUAL Marketing and Communications team to ensure a high level of engagement through communication channels internally and externally (websites, social media) to drive inclusion, engagement and encourage greater talent attraction and retention 
• Uses data from HRIS, People Surveys and market intelligence, combined with personal influence to inform decision making, draft papers and provide business insight, to make positive change
• Identifies and communicates potential people risks and opportunities, influencing the business with solution based action

Key requirements

• Ability to influence and manage senior relationships
• Strong business acumen and commercial awareness
• Strong coaching and mentoring skills
• Innovative thinker / initiative led thinking
• Consultation and negotiation skills
• Resilient
• Ability to solve complex people issues, mitigating risk
• Able to adapt in a fast paced and changing environment with ambiguity
• Good technical HR knowledge, including employment legislation, internal and external trends in HR, organisational development techniques and change management disciplines
• Strong understanding of the regulatory environment
• Strong experience of working in HR partnering role, ideally in a financial services/insurance organisation
• CIPD membership and/or relevant qualification

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world

DUAL is where ambitious people thrive

There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.

Working here is rewarding

As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.

— Family-first policies that support you through all of life’s milestones

— Health and wellbeing benefits including private medical insurance and more

— Critical illness and life insurance cover to give you extra financial security

— A choice of rewards for every five years of service, including shares

— Volunteer leave so you can make a difference outside of work too

Reasonable adjustments

At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.

The power to change our world

As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.