About the Role
The Head of HR and Operations, Europe is responsible for driving human resources excellence, organisational development, and operational efficiency across UK and European business units. Reporting to the COO, this role collaborates closely with the C-Suite including the CEO, as well as Head of Operations and the HR team in Manila to ensure alignment with global business objectives.
This role is instrumental in shaping HR strategies, enhancing employee engagement, maintaining a people-centric culture, and ensuring compliance with regional employment regulations. Additionally, it oversees business operations, optimises operations processes, and supports sustainable company growth.
Key responsibilities
Human Resources Leadership
- Develop and implement HR strategies that align with UK and European business objectives.
- Oversee talent acquisition processes, ensuring the attraction and retention of top-tier talent.
- Provide oversight for onboarding and offboarding processes, including compliance checks and induction programs.
- Drive employee engagement, performance management, and succession planning, ensuring global consistency, where appropriate, with HR in Manila.
- Provide strategic oversight of compensation and benefits programs, ensuring market competitiveness and compliance.
- Maintain a culture of inclusion, collaboration, and continuous improvement through proactive employee relations initiatives.
- Ensure all HR policies are compliant with UK/ European labour laws, reviewed annually, and aligned with company values.
- Champion diversity, equity, and inclusion (DEI) initiatives to enhance workplace culture.
- Oversee HR systems and data management, ensuring HRMS updates and compliance.
- Oversee employee engagement surveys, alongside HR Manila, including eNPS and feedback initiatives.
- Develop and manage the global training strategy, covering mandatory, informal, and formal training programs.
- Create and manage performance roadmaps and reviews, ensuring alignment with business strategy and senior leadership.
- Oversee the Oxford Summer Internship and Graduate Scheme.
Operations Management
- Lead change management initiatives to support business transformation and expansion.
- Oversee building management, including tenancy agreements, in collaboration with the Office Coordinator.
- Provide oversight for Health & Safety compliance, working with the Office Coordinator.
- Manage global GDPR and data protection compliance.
- Lead ESG strategy development and reporting, providing monthly board updates.
- Ensure effective business continuity planning (BCP) and oversee execution.
Leadership & Stakeholder Engagement
- Act as a key advisor to senior leadership on HR and operational matters.
- Partner with global HR and operations teams to align regional and corporate strategies.
- Build and maintain strong relationships with employees, managers, and external partners.
- Represent the company at industry events, HR forums, and regulatory meetings as needed.
Qualifications and Skills:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- CIPD Level 5 or 7 qualification required.
- Proven HR and operational leadership experience, preferably in financial services, Tech or SME environment.
- Strong knowledge of European employment laws and HR best practices.
- Demonstrated ability to develop and implement HR and operational strategies at a regional level.
- Experience in project management, process improvement, and leading change initiatives.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities to drive data-informed decisions.